Refund Policy

This Refund Policy describes the refund terms for purchases made on CiaoSchool and for the optional Premium subscription.

Digital products purchased in the Shop

Teaching materials, lessons and other digital content sold in the Shop are made available immediately after purchase. As these are digital contents delivered immediately, the right of withdrawal does not apply once the content has been accessed or downloaded, unless otherwise required by applicable law.

If you believe there is a problem with a purchase (for example a duplicate payment, inaccessible content, or content that does not match its description), write to info@ciaoschool.com within 14 days of the purchase: we will review the request case by case and any refund will be issued using the same payment method used for the purchase.

Premium subscription

The Premium subscription can be cancelled at any time from your Account settings: the cancellation will take effect from the next billing period, with no penalties.

No refunds are provided for subscription periods already started or partially used, except in the case of a billing error on our part.

How to request a refund

For any refund request, contact us by writing to info@ciaoschool.com, including the purchase date and a brief description of the issue encountered.